Terms of Service
These Terms of Service ("Terms") govern your use of the website, online booking, and text message program of Black Horse Auto Detail Spa ("Black Horse Auto Detail Spa," "we," "us," or "our"). Our website, booking, and messaging are powered by DetailerStack LLC ("DetailerStack") as our service provider. By using our website, booking an appointment, or opting in to text messages, you agree to these Terms. If you do not agree, please do not use our services.
1. Our Services
We provide car detailing services, which you can request and schedule through our website and online booking. Service descriptions, availability, and pricing may change at any time. A booking is an appointment request and is confirmed when we send you a confirmation.
2. Booking, Cancellations, and Payment
- You are responsible for providing accurate booking information, including your vehicle, service address if applicable, and contact details.
- Cancelling or rescheduling. Please give us at least 48 hours' notice if you need to cancel or reschedule.
- We may collect a deposit of $50 when you book. If you cancel with less than 48 hours' notice, or do not show up for your appointment, the deposit may be retained.
- Payment is processed by our payment provider, Stripe. By booking a paid service, you authorize the applicable charge.
- Prices shown at booking may be a quote. If the vehicle's condition differs materially from what was described, we may re-quote before beginning work, and you may decline.
3. SMS / Text Messaging Program Terms
These messaging terms are part of these Terms of Service.
Program. Black Horse Auto Detail Spa sends text messages to customers who opt in. The program includes transactional messages such as booking confirmations, appointment reminders, and schedule changes, and, for customers who opt in to them, occasional promotional offers.
How to opt in. You opt in by providing your mobile number and agreeing to receive text messages, for example by checking the SMS consent box during online booking or by texting us first. The consent boxes are not checked by default, and consent to promotional texts is separate, optional, and not a condition of booking or purchase.
Message frequency. Message frequency varies. You will typically receive 2 to 6 messages per booking (confirmation, reminders, and any schedule changes), plus occasional promotional offers. In most cases this is fewer than 10 messages per month.
Cost. Message and data rates may apply, according to your mobile plan. We do not charge you for the messages themselves.
Opt out. You can cancel the text message program at any time by replying STOP to any message. After you send STOP, we will send one confirmation message and will not send you any further texts. To rejoin, opt in again. Opting out of texts does not cancel an existing appointment.
Help. For help, reply HELP to any message, or contact us at hello@detailerstack.com or (818) 482-5446.
Carriers. Major U.S. carriers are supported, and carrier coverage may vary. Carriers are not liable for delayed or undelivered messages.
Privacy. Your mobile information and text messaging opt-in data and consent are never shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for details.
4. Vehicle Condition and Access
- You must own the vehicle or be authorized to arrange service for it, and you must give us safe, legal access to it at the scheduled time and place.
- For mobile service, you are responsible for arranging a suitable location and, where our service requires it, access to water and power. If we cannot safely perform the service on arrival, we may reschedule and any cancellation terms above may apply.
- Please remove personal belongings before your appointment. We are not responsible for items left in the vehicle.
- Pre-existing conditions. Detailing can reveal, but does not cause, pre-existing damage such as paint defects, clear coat failure, oxidation, rock chips, scratches, stains, odors, worn or brittle trim, and prior repairs. We are not responsible for pre-existing conditions or for damage that results from them. If we believe a process carries risk to your vehicle's finish or materials, we will tell you before proceeding and you may decline that part of the service.
- Results vary with the vehicle's condition, age, and materials, and we do not guarantee that every stain, odor, or defect can be removed.
5. Acceptable Use
You agree not to misuse our website or booking, including by interfering with their normal operation, attempting unauthorized access, or submitting false or fraudulent information.
6. Disclaimers
Our services and website are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. We do not warrant that the website or messaging will be uninterrupted or error free.
7. Limitation of Liability
To the fullest extent permitted by law, Black Horse Auto Detail Spa is not liable for any indirect, incidental, or consequential damages, or for delayed or undelivered text messages, third-party service outages, or events beyond our reasonable control. Our total liability for any claim relating to our services will not exceed the amount you paid for the service giving rise to the claim.
8. Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of law rules. Any dispute will be resolved in the state or federal courts located in California.
9. Changes to These Terms
We may update these Terms from time to time. When we do, we will change the Effective Date above and post the updated Terms at this page. Your continued use of our services after a change means you accept the updated Terms.
10. Contact Us
- Black Horse Auto Detail Spa
- Email: hello@detailerstack.com
- Phone: (818) 482-5446
- Website: https://black-horse-auto.detailerstack.com
