Privacy Policy
Black Horse Auto Detail Spa ("Black Horse Auto Detail Spa," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, our online booking, and the text messages and emails we send you. Our website and booking are powered by DetailerStack LLC ("DetailerStack"), which provides these services to us as our service provider.
By using our website, booking an appointment, or opting in to text messages, you agree to this Privacy Policy.
Information We Collect
We collect information you give us directly, including:
- Your name, phone number, and email address.
- Vehicle details and the service you request.
- Your appointment date, time, and location or service address.
- Messages and requests you send us.
- Payment information, which is processed by our payment provider (Stripe). We do not store full card numbers.
We also collect limited technical information automatically when you visit our website, such as your device type, browser, and pages viewed, through standard analytics.
How We Use Your Information
We use your information to:
- Schedule, confirm, and manage your detailing appointments.
- Send you booking confirmations, reminders, and updates about your service by text message and email.
- Send you occasional promotional offers, only if you have opted in.
- Respond to your questions and provide customer support.
- Process payments for services you book.
- Operate, secure, and improve our website and booking.
Text Messaging (SMS)
When you provide your mobile number and opt in, you agree to receive text messages from Black Horse Auto Detail Spa. These include transactional messages such as booking confirmations, appointment reminders, and schedule changes, and, if you opt in to them, occasional promotional offers.
- Message frequency varies. You will typically receive 2 to 6 messages per booking (confirmation, reminders, and any schedule changes), plus occasional promotional offers. In most cases this is fewer than 10 messages per month.
- Message and data rates may apply.
- You can opt out at any time by replying STOP to any message. You will receive one confirmation, and we will not send you further texts. Opting out does not cancel an existing appointment.
- For help, reply HELP to any message, or contact us at hello@detailerstack.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the data categories described in this policy exclude text messaging originator opt-in data and consent. This text messaging opt-in data and consent will not be shared with any third parties. We share opt-in data only with the service providers, described below, that help us deliver our own messages to you.
How We Share Information
We do not sell your personal information. We do not share your information for third parties' own marketing. We share information only in these limited cases:
- Service providers. We use trusted providers to run our business, including DetailerStack LLC (website, booking, and messaging platform), Twilio (text message delivery), and Stripe (payment processing). They may only use your information to provide services to us and are bound by their own privacy and security obligations. As stated above, your text messaging opt-in data and consent are never shared with any third parties for their own marketing.
- Legal reasons. We may disclose information if required by law, or to protect our rights, safety, or property, or that of others.
- Business transfer. If our business is sold or transferred, information may be transferred as part of that transaction, subject to this policy.
Data Retention
We keep your information for as long as needed to provide services to you, to comply with our legal obligations, resolve disputes, and enforce our agreements. You may ask us to delete your information as described below.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Choices and Rights
- Text messages. Reply STOP to any message to opt out at any time.
- Marketing email. Use the unsubscribe link in any marketing email.
- Access and deletion. You may request a copy of the personal information we hold about you, or ask us to correct or delete it, by contacting us at hello@detailerstack.com.
If you are a resident of California, you may have additional rights under applicable state privacy law, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale or sharing of personal information. We do not sell or share your personal information for cross-context behavioral advertising. To exercise any right, contact us at hello@detailerstack.com. We will not discriminate against you for exercising your rights.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the Effective Date above and post the updated policy at this page.
Contact Us
- Black Horse Auto Detail Spa
- Email: hello@detailerstack.com
- Phone: (818) 482-5446
- Website: https://black-horse-auto.detailerstack.com
This Privacy Policy works together with our Terms of Service.